Refund Policy

Last updated: 16 August 2026

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure, and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Our 90-day money-back guarantee

On top of your consumer law rights, we offer a 90-day change-of-mind guarantee. If you're not satisfied with your ClearDrop within 90 days of delivery, contact us at cleardropsupport@gmail.com for a full refund.

For change-of-mind returns, the item must be returned in reasonable condition with all included parts, and you cover the cost of return postage. We'll refund the full purchase price once the item reaches us. Proof of purchase (your order number or confirmation email) is required.

Faulty or damaged items

This is different from a change-of-mind return. If your ClearDrop arrives faulty or damaged, or develops a fault, contact us as soon as you notice the issue with photos and we'll arrange a replacement or refund. We cover return postage for faulty items — you're never out of pocket for a fault.

Nothing here limits your rights under the Australian Consumer Law, which apply for a reasonable period regardless of any timeframe in this policy.

How to request a refund

Email cleardropsupport@gmail.com with your order number
Let us know whether you'd like a refund, replacement, or repair
We'll respond within 3–5 business days with next steps

Refund processing time

Approved refunds are processed to your original payment method within 3–5 business days of us receiving the returned item (or of approval, for faults that don't require a return). Your bank or card provider may take a few additional days to show the funds.

Contact us

Email cleardropsupport@gmail.com with any questions about this policy.